RATING & REVIEWS
Debabrata Dalal took charge of Infosys’s prestigious Ministry of Corporate Affairs (MCA21 Project) as Program Manager from Dimension Data from June ’13. Infosys had assigned major responsibility of 6 technical tracks - NOC Helpdesk, Network,Unix,DB2,Storage,TSM and Windows to Dimension Data. He has displayed exemplary leadership skills in making this project successful. Some of Highlights: • The Delivery Team was aligned to the MCA project requirements which brought clarity of objectives • Brought efficiency in operations with proper governance • Improved Incident Management metrics Average resolution from 47hrs in April’13 to 2.9Hrs in Dec’13 . TAT for tickets closed within 24Hrs improved to 99% in Dec’13 Reduced Attrition • Supported successfully the critical DR-DC Switch over in Aug’13 • Historic Peak Filing in Sept’13 when Infosys beat the previous year’s Peak Filing record of TCS. We at Infosys are extremely satisfied by the leadership and services rendered by Debabrata Dalal and wish him all the success for future.
A perfectionist, A Leader, A good mentor and the list goes on and on.... Mr. Debabrata is an extremely focused Delivery Head who watches the bottom line like a hawk. He is capable to manage all the details whilst still keeping the big picture very much in focus. An excellent communicator who has a very high level of professionalism. He has an excellent customer interface and is an effective negotiator under most challenging of circumstances. He is a team player and one who leads his team by example and sets the bar very high for all of his team members, this ability singles him out as one of the key people I have always tried to emulate in my career. He leads by example which is both inspiring and motivating. As part of the Delivery management team, he has worked hard to build authentic relationships with the employees & customers . His efforts have created a happier and more productive team. I wish him all the success for all his future endeavors.
In my entire tenure in IT Industry I found DD as most sincere and dedicated professional, no second thought for sure. As a part of Dimension Data, DD, he seemed to be best at strategic vision on long run project and program management front, granular scope on mapping with delivery efficiency and best optimizing, coordination and being accessible for his team, providing biggest buffer to his operation managers who can always bank on his diligence and feel at home, his physical availability for clients and internal teams, endurance to stay back constantly very late at work place, accommodating nature not for peer and senor but also for ones smaller and junior, his supportive and useful interface on any kind of fire-fighting scenarios or con-call courses. I strongly endorse to his professional language forte, his mastering on alignment and scripts with services sales and presentations and his contribution to DD services biz closures. He is a combination of most of the professional pre-requisites. was a privilege to work with him
DD, as everyone calls him, was Program Manager for all projects of North & East region. All the Project Managers were reporting to him and he used to ensure that all projects were completed in a coordinated manner within timelines. He set up processes to initiate projects and monitor them to achieve the overall business objectives while optimizing the use of resources and keeping cost under control. This responsibility was being done very efficiently and DD was recognized by Management Stakeholders for his good performance, hard work and professionalism. DD is having excellent leadership skills and many clients have formally appreciated the work done by DD and his team. Besides this DD was handling Operations and Buisness Development of the region successfully. On personal front, DD is very humble and gets along with people very well. I wish him all the best for his future endeavors and hope we can work together again
DD used to head our North operations and was extremely passionate about his work. He always led from the front and as the position demanded used to put in long hours daily. I have always seen him persue every issue with a smile which gave great motivation to his team. DD is great human being and a friend you can have for life. All the very best DD
Debabrata is a great Trainer. He is paient and willing to share his professional experiences and plans for the Trains. Besides his subject matter knowledge, presentation skills, etc., Debabrata managed participation very well. Good listening and to the point. Would love to take another Training Session with him.