ITIL Foundation

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Workshop Information

Who should do this course?

This course will help to the professionals who are looking for basic understanding of ITIL framework.

Why should do this course?

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.

Course Objective

After doing this workshop you will be able to gain knowledge about -

  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training
    • Pre-requisite

      None

1. Service management as a practice

The purpose of this unit is to help the candidate to define the concept of a service, and to comprehend and explain the concept of service management as a practice.

2. The ITIL service lifecycle

The purpose of this unit is to help the candidate to understand the value of the ITIL service lifecycle, how the processes integrate with each other, throughout the lifecycle and explain the objectives, scope and business value for each phase in the lifecycle

3. Generic concepts and definitions

The purpose of this unit is to help the candidate to define some of the key terminology and explain the key concepts of service management.

4. Key principles and models

The purpose of this unit is to help the candidate to comprehend and account for the key principles and models of service management and to balance some of the opposing forces within service management.

5. Processes

The purpose of this unit is to help the candidate understand how the service management processes contribute to the ITIL service lifecycle, to explain the purpose, objectives, scope, basic concepts, activities and interfaces for four of the core processes, and to state the purpose, objectives and scope for eighteen of the remaining processes.

6. Functions

The purpose of this unit is to help the candidate to explain the role, objectives and organizational structures of the service desk function, and to state the role, objectives and overlap of three other functions.

7. Roles

The purpose of this unit is to help the candidate to account for and to be aware of the responsibilities of some of the key roles in service management.

8. Technology and architecture

9. Competence and training

S. No.Name Education Experience
1Rahul Rakesh Graduate 9 - 12 years
2rameshch MBA Finance 12 - 20 years
3Anil B.E Electronics 12 - 20 years
4Meenu Pandey MCA ,SAP MM CERTIFIED CONSULTANT,PRINCE2 CERTIFIED 9 - 12 years
5chaitanyasabne Masters 12 - 20 years


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* This Course is running in partnership with The Quint Wellington Redwood India Consulting Pvt. Ltd..


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