Soft Skills and Communication

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Workshop Information

Who should do this course?

Why should do this course?

Course Objective

Prerequisites

1. Business Etiquette and Personal Grooming

  • 1.1 Icebreaker
  • 1.2 Pre assignment review
  • 1.3 Workshop objectives
  • 1.4 Action plan and evaluation
  • 1.5 Understanding etiquette -
    Etiquette defined
    -
    Importance of business etiquette
  • 1.6 Networking for success -
    Creating an effective introduction
    -
    Making a great first impression
    -
    Minimising nervousness
    -
    Using business cards effectively
    -
    Remembering names
  • 1.7 Dining in style
  • 1.8 Eating out
  • 1.9 Business email etiquette
  • 1.10 Business Telephone etiquette
  • 1.11 The written letter
  • 1.12 Dressing for success
  • 2. Personal Grooming

  • 2.1 What is grooming
  • 2.2 Why is grooming important
  • 2.3 Personal appearance and professionalism for men and women
  • 2.4 Cleanliness, uniform fit, footwear
  • 2.5 Standards for men
  • 2.6 Standards for women
  • 2.7 General manners
  • 2.8 Do’s and don’ts
  • 2.9 Role-plays
  • 3. Effective Communication

  • 3.1 Definition of communication
  • 3.2 Examples
  • 3.3 Types of communication
  • 3.4 Basic skills and barriers to communication
  • 3.5 Tactful conversation and roleplays
  • 4. Body Language

  • 4.1 Meaning of body language and why it is important
  • 4.2 Various postures
  • 4.3 Non-verbal signals
  • 4.4 Basic positions and gestures
  • 4.5 How to read and understand postures
  • 4.6 Magic of smiles and laughter
  • 5. Dressing for Success

  • 5.1 First Impression
  • 5.2 Factors that are important to create first impression
  • 5.3 What your clothes say about you
  • 5.4 First impression guidelines
  • 5.5 Colours that work and colours to avoid
  • 5.6 Style scale
  • 5.7 Formal attire, grooming and accessories
  • 6. Negotiation Skills

  • 6.1 Meaning and essentials
  • 6.2 Negotiating process
  • 6.3 Deadly sins of negotiating
  • 6.4 Language of negotiation
  • 6.5 Influencing style
  • 6.6 Checklist and roleplay
  • 7. E-mail Etiquette

  • 7.1 Purpose
  • 7.2 E-mail Rules
  • 7.3 Enforcing etiquette
  • 7.4 E-mail privacy
  • 8. Telephone Etiquette

  • 8.1 Rules
  • 8.2 Types
  • 9. Time Management

  • 9.1 What can stop you
  • 9.2 Value of time
  • 9.3 Advantages
  • 9.4 Myths
  • 9.5 How we waste time
  • 9.6 Maximise time
  • 9.7 Tools of time management
  • 10. Attitude& Behaviour

  • 10.1 Types of attitude
  • 10.2 Approach to life
  • 10.3 Case study
  • S. No.Name Education Experience
    1FAROOK MS, MBA 6 - 9 years


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