Problem Solving

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Workshop Information

Who should do this course?

This workshop is not specific to some individuals only. Any person can join this.

Why should do this course?

Problem Solving workshop is designed to challenge you to think through common and less common problems using a structured problem-solving process in order to generate new and original solutions. The course will provide you with the knowledge, tools and techniques to be better at solving problems effectively and efficiently.

Course Objective

To discover how the problem solving process works and how to use it to solve a range of everyday business challenges
To learn and apply practical creative problem solving techniques in order to generate new and original solutions

Pre-requisite

None

The Art of Problem Solving

This session introduces the concept of problem solving, definitions, types of problem and the four-step problem solving process.

What is the Problem?

This session focuses on answering the question What is the problem? The problem identification stage of the process involves making sure we are solving the real problem rather than merely eliminating the symptoms. Delegates learn how to establish the objectives of the problem solving process and apply techniques to recognize, identify and define the problem to be solved.

Creative Problem Solving

This session focuses on the creative problem solving stage of the process. Delegates learn simple yet highly effective thinking strategies and tools that they can use to create new and original solutions and solve problems quickly and easily.

Solution Finding

This session focuses on how to evaluate the options in order to select the best solution to implement. Delegates learn 3 tools to evaluate problems depending on their degree of complexity.

Problem Solved

This summary session focuses on identifying an action plan to progress the selected solution to the next step.

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