This qualification is aimed at practitioners, managers and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.
This course provides sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply the gained knowledge to a range of activities that would support organizations in conforming to the requirements of Part 1, and achieving and retaining ISO/IEC 20000 certification. The course covers the second edition of the standard (ISO/IEC 20000-1:2011) which cancels and replaces the first edition (ISO IEC 20000-1:2005). Students who have attended this course are suitably prepared to successfully take the associated ISO/IEC 20000 Practitioner certification test.
At the end of this course the student will be able to understand and be able to analyse and apply the content of ISO/IEC 20000 within currently certified organizations or those wishing to implement an SMS in preparation for initial certification. Specifically, the student will be able to:
Understand the purpose, use and application of Parts 1, 2, 3 and 5 of the standard
Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification
Understand, explain and advise on issues regarding applicability, eligibility and scope definition
Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices in common use and related standards
Students must hold ISO/IEC 20000 Foundation or ITIL Foundation to join the Practitioner exam.