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Program Duration Batch Starts Time Price # Enroll Book free demo
45 Hrs Weekend Evening-Batch USD 600
INR 30000
Enroll Now Book free demo class
45 Hrs Weekend Morning-Batch USD 600
INR 30000
Enroll Now Book free demo class
45 Hrs Weekdays Morning-Batch USD 600
INR 30000
Enroll Now Book free demo class
45 Hrs Weekdays Evening-Batch USD 600
INR 30000
Enroll Now Book free demo class

# Cloud lab charges will be extra. Our technical consultant will share actual lab charges with you.

About Course

The targeted audience for this course can be –

Application Developers
Project Manager
Technical Consultant
System Administrator
System Integrator
Implementation and Configuration Consultant
This course is designed to provide you the required knowledge for installing, configure, and deploy a Siebel CRM. In this course, students learn fundamental technologies and techniques for automating business processes in Siebel applications as well as learn the administration topics such as the mechanisms for logging, performance monitoring, and migration. This course presents a discussion of both Siebel Tools and Siebel client to implement Siebel business automation.
Install and configure a Siebel Application with its different modules and tools such as Siebel Gateway Name Server, Siebel Server, Siebel Web Server Extension, Siebel Clients, and Siebel Tools.
Create and configure workflows to automate business processes
Create tasks to guide users through complex procedures
Use Siebel Assignment Manager to assign business data to users
No prerequisite.


Oracle Siebel CRM

  • 1.1 Describe Siebel Customer Relationship Management (CRM) applications and how they are classified
  • 1.2 Identify the common business entities found in Siebel CRM applications
  • 1.3 Using the Siebel Web Client
  • 1.4 Start and log in to a Siebel application
  • 1.5 Navigate screens and views in the application
  • 1.6 Identify major user interface (UI) features in a Siebel CRM application
  • 1.7 Working With Siebel Data
  • 1.8 Create, modify, and delete records
  • 1.9 Query for records in a Siebel CRM application
  • 2.1 Describe the purpose of a responsibility
  • 2.2 Create a new responsibility
  • 2.3 Modify an existing responsibility
  • 3.1 Describe how data access is controlled by users, positions, and organizations
  • 3.2 Implement the company structure using divisions, organizations, positions, users, and employees
  • 3.3 Controlling Access to Customer Data
  • 3.4 Describe the difference between customer and master data in Siebel applications
  • 3.5 Describe the different Access Control mechanisms used to restrict access to data in Siebel applications
  • 3.6 Identify the different view types used for different types of users
  • 4.1 Identify the pieces that make up the Siebel Web architecture
  • 4.2 Identify the role of each piece of the architecture
  • 4.3 Describe how Siebel requests are processed
  • 4.4 Server Components and Parameters
  • 4.5 Define component groups
  • 4.6 Define components
  • 4.7 Describe parameters as inputs for components
  • 4.8 Describe the various levels at which you can set parameters and how to set them
  • 4.9 Describe named subsystems and job templates
  • 4.10 Server Management
  • 4.11 Monitor the state of the enterprise, and individual servers and components within that enterprise
  • 4.12 Perform routine administrative tasks on the enterprise, including: a. Managing components b. Backing up and restoring the enterprise c. Setting logging options d. Submitting jobs
  • 5.1 Identify the various Siebel clients
  • 5.2 Describe files associated with each client, including configuration files and local databases
  • 5.3 Describe how each client accesses Siebel servers and data
  • 6.1 Describe the types of user authentication supported by Siebel applications
  • 6.2 Explain the role of the security adapter
  • 6.3 Describe Single Sign On (SSO) security and how it differs from other authentication methods
  • 7.1 Describe pre-installation steps necessary to prepare your environment for a Siebel installation
  • 7.2 Install the Siebel application
  • 7.3 Perform post-installation steps to verify your Siebel environment
  • 7.4 Describe how to use the multi-server update tool to automate installations
  • 7.5 Siebel Application Architecture
  • 7.6 Describe the major types of object definitions
  • 7.7 Describe the relationships between them
  • 7.8 Using Siebel Tools to Examine Object Definitions
  • 7.9 Describe the differences between object types and object definitions
  • 7.10 Use Siebel Tools to examine parent and child object definitions
  • 8.1 Describe the purpose of the Siebel Data Model
  • 8.2 Describe the role of primary and foreign keys, indexes, and user keys
  • 8.3 Identify prominent tables in the Siebel Data Model
  • 8.4 Define a business component
  • 8.5 Describe how business component fields at the business object layer are mapped to columns at the data layer
  • 8.6 Describe how base and joined tables are used as a part of this mapping
  • 8.7 Describe how business objects focus data presented in the UI based on context
  • 8.8 Describe how views reference business objects
  • 8.9 Describe how links are used to relate parent business components to child business components
  • 8.10 List the critical elements of the Siebel configuration strategy
  • 8.11 Describe the development environment architecture
  • 8.12 Set up the development environment
  • 9.1 Explain the role of projects
  • 9.2 Manage object definitions using Check Out and Check In
  • 9.3 Lock projects locally
  • 9.4 Editing and Compiling Object Definitions
  • 9.5 Create new and edit existing object definitions
  • 9.6 Validate edited object definitions
  • 9.7 Archive object definitions and projects
  • 9.8 Back up the local database
  • 9.9 Compile object definitions into a repository file
  • 10.1 Describe the role of Siebel Web template files
  • 10.2 Describe the role of Siebel tags in template files
  • 10.3 List the types of templates
  • 10.4 Describe how to register, associate, and bind a template file
  • 10.5 Create and modify a list applet
  • 10.6 Create and modify a form applet
  • 10.7 Tailor applications
  • 10.8 Configure how a view is accessed on a screen
  • 10.9 Change the order of screen views for a screen
  • 10.10 Create and administer a view
  • 10.11 Associate a view with a template
  • 10.12 Configure drilldown to a related view
  • 10.13 Enable the thread bar
  • 11.1 Create a join that brings data from a standard table into a standard business component
  • 11.2 Create a join that brings data from a party table into a standard business component
  • 11.3 Create a join that brings data from a party table into another party business component
  • 11.4 Edit business component properties to capture business logic
  • 11.5 Describe business component view modes
  • 11.6 Edit field properties to capture business logic
  • 11.7 Specify business component and field user properties
  • 11.8 Create a new business component (BC)
  • 11.9 Add a business component to a business object
  • 11.10 Describe the differences between dynamic and static picklists
  • 11.11 Administer a list of values
  • 11.12 Configure a static or dynamic picklists
  • 12.1 Describe multi-value groups and their benefits
  • 12.2 Use Siebel Tools to configure a multi-value group
  • 13.1 Create extension columns in a table
  • 13.2 Create custom tables: standalone table, 1:1 extension table, 1:M extension table, intersection table
  • 14.1 Describe a business service
  • 14.2 Describe the structure and role of property sets
  • 14.3 Use the business service simulator to test a business service
  • 15.1 List the types of workflow processes and workflow steps
  • 15.2 Create a new workflow process and configure business service, Siebel operation, and decision steps
  • 15.3 Test a Siebel workflow process using the simulator
  • 15.4 Deploy a Siebel workflow process
  • 15.5 Describe the workflow execution architecture
  • 15.6 List several ways to invoke workflow
  • 15.7 Invoke a workflow process using a run-time event
  • 15.8 Invoke a workflow process using a custom control
  • 15.9 Create a workflow policy that invokes a workflow process in the Workflow Process Manager server component
  • 15.10 Enable the workflow policy using workflow server components
  • 16.1 Describe the role and benefits of Siebel Task UI
  • 16.2 Invoke and complete a task
  • 16.3 Creating a Task
  • 16.4 Identify the major components of a task
  • 16.5 Configure a task
  • 16.6 Administer a task
  • 17.1 Describe the role of transient business components and task applets
  • 17.2 Configure branching logic in a task
  • 18.1 Explain the role of Siebel Assignment Manager
  • 18.2 List the elements used to create rules that assign business data
  • 19.1 Create an assignment rule that assigns sales data to a sales team
  • 19.2 Create an assignment rule that assigns service data to a skilled employee
  • 19.3 Test assignment rules
  • 20.1 Describe the steps in the assignment methodology
  • 20.2 Prioritize rules using exclusive rules and rule group sequencing
  • 20.3 Modify the behavior of an assignment object
  • 20.4 List the modes in which Assignment Manager can be invoked
  • 20.5 Invoke Assignment Manager in dynamic mode
  • 21.1 Describe how state models can enforce business logic
  • 21.2 Create a new state model
  • 22.1 Describe the features of Enterprise Integration Manager (EIM)
  • 22.2 Describe the Application Deployment Manager (ADM) architecture
  • 22.3 Describe how deployment options are configured
  • 23.1 Use the packager utility to bundle application customizations
  • 23.2 Deploy a package using the ADM command-line interface
  • 24.1 Define a party business component
  • 24.2 Describe the role of S_PARTY and its extension tables in storing party business component data
  • 24.3 Describe how data is stored differently for non-party business components and party business components
  • 24.4 Describe how implicit and explicit joins are used with party business components

Exam & Certification

Siebel 8 Consultant Exam represents a comprehensive, technical exam designed for implementation team members involved in the installation, configuration, or administration of Siebel CRM applications. The exam topics include Siebel CRM applications architecture, functionality, and configuration. Candidates are also tested on the fundamental architectural concepts and structures of Siebel CRM applications, including data access control, data exchange mechanisms, work process, and business logic automation capabilities along with Siebel CRM application design and functionality.
Exam Number: 1Z0-202
Duration: 120 minutes
Number of Questions: 60
Associated Certifications: Siebel 8 Consultant Certified Expert ,
Passing Score: 64%
Exam Product Version: CRM Applications
Validated Against: This exam has been validated against 8.0 and 8.1.
Exam Format: Multiple Choice

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** The above course information is taken from Oracle.

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