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Program Duration Batch Starts Time Price # Enroll Book free demo
2 Days Weekend Morning-Batch USD 400
INR 20000
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# Cloud lab charges will be extra. Our technical consultant will share actual lab charges with you.

About Course

Supervisory Staff
Team Leaders
Service Designers
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers
ITIL Intermediate SO certification training includes both online and classroom training that allows candidates to prepare for the ITIL® SO exam in the comfort of their own place and/or in a Classroom learning environment..
After completing this course, you will be able to:: -

Explain the involvement of Service Operation staff within other lifecycle stages
Explain how Service Operation (SO) is organized and how its functions are structured
Describe the Operational Activities in other Lifecycle Stages
Delegates wishing to take this examination must have previously passed the ITIL Foundation Examination..


ITIL Intermediate

  • 1.1 Introduction To Service OperationPreview
  • 1.2 ITIL And Good Practice In Service Management
  • 1.3 ITIL - The Library Constituents
  • 1.4 Service Operation - Purpose
  • 1.5 Service Operation - Objectives
  • 1.6 Service Operation - Scope
  • 1.7 Service Operation - Value To Business
  • 2.1 Service Operation Principles Preview
  • 2.2 Service Operation: Responsibilities
  • 2.3 Achieving Balance In Service Operation
  • 2.4 Achieving Balance In Service Operation
  • 3.1 Organizing For Service Operation
  • 3.2 Functions Within Service Operation
  • 533 Functions Within Service Operation
  • 3.4 Service Desk Preview
  • 4.1 Implementation Considerations
  • 4.2 Implementation Considerations
  • 4.3 Managing Change In Service Operation
  • 4.4 Service Operation And Project Management

Exam & Certification

Examination Format : Multiple choice, scenario-based, gradient scored questions
Number of Questions : 8
Pass Score : 70% i.e. 28/40
Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
To be eligible for the examination leading to the ITIL SO Certificate, the candidate must fulfill the following requirements:

A basic IT literacy and around 2 years IT experience are highly desirable.
Hold the ITIL® Foundation Certificate in IT Service Management (or other
appropriate earlier ITIL and bridge qualifications

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